If you want to spy on iPhone or Android you need customer support and OwnSpy doesn't give you any.
Support is promoted via Live Chat and Email tickets, although we found that Live Chat is not always
available. Email ticket replies came back in roughly 24 hours.
We contacted Support to ask why the 3G connection showed near constant activity, why we were not
receiving any new uploads during one point in our testing, and also to request help with audio live
recording over 20 minutes in length.
“OwnSpy support staff kept us waiting and could not solve our
Our other two issues were addressed and partially resolved. We were told nothing could be done about
the 3G activity displayed on the icon (no explanation of why it is consistently active). We were
also told the reason we did not receive new uploads was that our license had suddenly expired, even
though our subscription was still valid.
Support advised us to get the Target phone back into our hands to physically uninstall the software,
and then reinstall the software to reset our license on the server. It is often difficult to
physically get the Target phone and install the software in the first place.
Needing to get it back a second time to reinstall is not an option that all customers may easily
have. In summary, as a spyphone, OwnSpy may look tempting due to not requiring rooting and the low
price point for their entry level version but it simply does not have a strong enough feature set
for us to recommend it when there are far better options out there.