The Contact Us page on TheTruthSpy website first directs customers to the FAQ section and then to fill out a contact form if the question cannot be answered by the information already provided. We did not find a Customer Support number on the website.
“TheTruthSpy support team were slow to respond and were impersonal in their replies.”
We reached out to the Customer Support team twice during our testing – once via online contact form and once via the online user portal we were given access to after signing up for the 48-hour Free Trial. The Support team was slow to answer in both cases, with our email asking to be upgraded to the Gold package taking more than 48 hours to receive a response. We also found the replies from their Support Team to appear as though they were from pre-made templates with no personal touch.
Compared to other spy apps that have personalized messages, Live Chats and Support hotlines with agents you can speak to directly, TheTruthSpy ranked low in our tests in terms of Customer Support.
Our Personal Support Experience
As mentioned above, we contacted TheTruthSpy through the online portal to have our package upgraded. However, after no response from the Support Team we messaged again to say that if we were not upgraded within 24 hours, we would file a PayPal dispute regarding our transaction. This did result in a response, in which they asked us not to file a dispute. And 48 hours later we received an email showing our upgrade had been completed.
While we are only able to speak of our experience, it seemed that the main reason we received any support was due to our potential dispute claim.